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Refund policy


Returns & Refunds Policy



This Returns & Refunds Policy applies to all purchases made with Camillia Pink.


Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (ACL).


By placing an order on our website, you agree to the terms outlined below.




Change of Mind


Due to hygiene and safety reasons, we do not accept returns or exchanges for change of mind.


This includes but is not limited to:


  • Incorrect style selection
  • Personal preference
  • Ordering the wrong item
  • No longer wanting the product

Please choose carefully before placing your order.

 





Hygiene & Safety Policy



For the safety of our customers, lashes, press-on nails, and beauty products cannot be returned or refunded if opened, used, or tampered with.


We reserve the right to refuse a return or refund if:


  • The product has been opened or used
  • The hygiene seal has been broken
  • The product is not returned in its original condition and packaging






Faulty or Incorrect Items



We will happily provide a replacement or refund if:


  • You receive a faulty product
  • You receive an incorrect item
  • The product arrives damaged



To be eligible:


  • You must contact us within 7 days of receiving your order
  • Clear photos or videos must be provided showing the issue
  • Products must be unused unless the fault would not have been discoverable without opening



Please contact us at [your support email] with:


  • Your order number
  • A description of the issue
  • Clear supporting images or video

Once assessed, we will advise on the next steps.





Refunds (If Approved)



  • Approved refunds will be processed to the original payment method
  • Refunds are issued for the product value only
  • Original shipping fees are non-refundable, except where required by law
  • Refund processing times may vary depending on your payment provider




 

Exchanges


We do not offer exchanges.

If your return is approved, a refund will be issued and you may place a new order.





International Orders

 

For international orders:


  • Customers are responsible for any customs duties, taxes, or import fees
  • Shipping fees are non-refundable
  • Orders delayed, refused, returned, or destroyed due to unpaid customs charges are not eligible for a refund




 

Lost or Delayed Parcels


  • Camillia Pink is not responsible for delays caused by postal services or customs authorities
  • If a parcel is confirmed lost in transit, we will review the case on an individual basis
  • Claims must be submitted within 14 days of the expected delivery date




 

Australian Consumer Law



Under the Australian Consumer Law, you are entitled to a replacement or refund for goods that are:


  • Faulty
  • Not as described
  • Not of acceptable quality



This policy does not limit your rights under the Australian Consumer Law.



 

Contact Us



If you have any questions about returns or refunds, please contact us at:

camilliapinksales@gmail.com